Sales

Customer Success Manager

  • Location: Wakefield
  • Salary: £30k - 40k per year
  • Type: Permanent
  • Job Ref: SABS-43232
Click to Apply

This vacancy is managed by:

Sarah Bicknell

Sarah Bicknell

07845 643 120 / 01709 723 248

[email protected]

Join my network on LinkedIn

Job Description

Service Delivery Manager

Location: Wakefield

Salary: £30,000 - £40,000 

This is an exciting opportunity to join a highly regarded, well established SaaS business who specialise in compliance and energy software.

This individual will own a portfolio of high-value key accounts as their trusted advisor - driving retention, growth, and a seamless client experience on the clients SaaS platform.

What you'll do:

  •  Be the go-to contact for a portfolio of key accounts, from operational teams to senior stakeholders
  • Lead service reviews, manage escalations, and champion smooth onboarding
  • Drive 100% renewal success and identify upsell opportunities across our module set
  • Own account growth plans targeting 20% ARR growth
  • Keep CRM and reporting sharp -  pipeline, RAG ratings, account docs

What we're looking for:

  •  Proven track record in account management, service delivery, or customer success (SaaS/compliance software a plus
  • A history of retaining and growing accounts commercially
  • Strong relationship-building skills, including with senior stakeholders
  • Commercially sharp, organised, and self-motivated
Click to Apply

This vacancy is managed by:

Sarah Bicknell

Sarah Bicknell

07845 643 120 / 01709 723 248

[email protected]

Join my network on LinkedIn

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