Business Support

Software Support Manager (B2B)

  • Location: DONCASTER
  • Salary: £35000 - £40000 per annum
  • Type: Permanent
  • Job Ref: BSHH-32279
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This vacancy is managed by:

Helenna Hobson

Helenna Hobson

Job Description


Elevation Recruitment Group are delighted to be partnering with one of the regions fastest growing and innovative businesses to recruit a Software Support Manager.

This is a new role to support the growth of a market leading software support team and we are looking for candidates who embody the same passion and enthusiasm for service excellence as our client.

As Software Support Manager you will manage a team of customer and technical support agents and be responsible for the day to day management and performance of the team, ensuring appropriate SLAs and KPIs are met. Providing coaching and implementing necessary performance metrics and process improvements to meet an ever-evolving service offering will also form part of this role. Exceptional customer service levels are at the heart of this team and you will be tasked with maintaining this across phone and email channels. Building and maintaining strong relationships with direct customers and strategic partners will be imperative, and you will continually look for new and innovative ways to diagnose and resolve 1st and 2nd line support issues. Overseeing the administration of internal infrastructure, cloud software and hosting platforms and engaging with the wider technical teams and third party suppliers will also fall within your remit.

The successful candidate will have strong coaching skills along with experience of implementing performance metrics and driving service excellence. Experience with similar web-based B2B software is essential as is a strong understanding of systems and databases within a Microsoft centric environment. Previous experience of supporting purchase to pay software or accounting ERPs such as Sage, Xero or Microsoft Dynamics GP would be highly advantageous.

This is a fantastic role for a senior support analyst looking for a step up, or an experienced software team manager looking for further their career in a growing business. Along with a competitive salary and generous benefits package our client offer flexible working and a fun working environment with resources and training to excel your career.

For further information and to apply, please contact Helenna Hobson on 07715 316 768.
Click to Apply

This vacancy is managed by:

Helenna Hobson

Helenna Hobson


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